Terms & Conditions

Ticket Sales – Terms and Conditions

https://maldonstadium.com and https://boxoffice.maldonstadium.com is owned and operated by Colchester United Hospitality Ltd.

We are registered in the UK under company number 06802644 and our registered office and trading office is at JobServe Community Stadium, United Way, Colchester, Essex, UK CO4 5UP.

Our VAT number is 974892456

Our Ticket Sales Terms and Conditions apply to tickets purchased in person, by telephone or online.

Part A applies to all Ticket Sales and Part B is additional terms and conditions for tickets purchased online.

Part A

1. Ticket Sales
   1. Tickets are subject to availability and can be purchased by telephone, at the door or online at https://boxoffice.maldonstadium.com.
   2. Tickets sent by standard mail will include an additional postage fee which will be specified when you make your booking.
   3. We will make every effort to post your ticket to you within 7 days of your purchase.
   4. We will not accept responsibility for tickets mislaid or lost in the post.
   5. Tickets purchased on the door are subject to limited availability and incur an additional fee per ticket.
   6. To purchase tickets you must be 18 years or older.
   7. Adults must accompany children to events who are under 14 years of age. Age restrictions may apply to some events and it is your responsibility to clarify prior to purchasing tickets.
   8. When purchasing tickets you are required to set-up an account with contact details or if purchased by telephone we will set up an account on your behalf. We will use the contact details you provided to contact you with any important information about the event you are attending.
   9. Tickets are non-refundable except for the specific conditions detailed in section 3. Refunds, cancellation and rescheduling events.
   10. Tickets are transferrable to another person provided they are eligible based on ticket type and age restrictions.
   11. Tickets can be exchanged for another event within the same calendar year - 7 working days prior to the date of the original event. Exchanged tickets are subject to availability and incur an additional admin fee per ticket.
   12. Reselling tickets for profit or commercial gain will make the ticket invalid and we reserve the right to refuse entry.
   13. The advertised start time and running time may vary due to circumstances beyond our control.
   14. Bookings are accepted on the basis that the venue supplies all food and drink.
   15. We cannot be held responsible for the loss or damage to your personal property whilst at the venue.
   16. We will make every effort to accommodate your seating requests where possible but cannot guarantee a specific seating arrangement.
2. Right to admission
   1. You are required to produce a valid ticket on arrival to obtain entry to the event and we reserve the right to refuse entry without a valid ticket.
   2. You may be required to show valid ID to ensure eligibility for concession tickets.
   3. If you neglect to bring your ticket and we are required to reprint it for you to gain admission an additional admin fee will be charged per ticket.
   4. We reserve the right to ask you to leave the premises for disruptive behaviour and will take appropriate action to enforce this right.
3. Refunds, cancellation and rescheduling Events
   1. We shall not be liable for any loss, damage, or expense caused by cancellation of an event because of any force majeure incident including but not limited to severe weather conditions.
   2. We reserve the right to cancel any event due to unforeseen circumstances. However, in this unlikely event every effort will be made to offer an alternative date where possible.
   3. If an event is cancelled Ticket Holders will be informed by email and be given the following options.
   4. Attend the same event if it has been rescheduled.
   5. Exchange your ticket for another Box Office event with the same monetary value.
   6. Request a refund in writing within 7 days of the notice of cancellation to the contact details below in section 5. Contact Details.
4. Menus and Dietary Requirements
   1. Food is available on the evening from our Bar Menu.
   2. Some events offer the option to purchase a ticket that includes a set meal. You will have the choice of the special meal prepared for that evening, a vegetarian option or an alternative meal. The set menus will be advertised at the time you purchase your ticket. Every effort is made to provide the meal you have chosen at the event but due to availability it may be necessary to serve an alternative menu.
   3. You are required to notify us of any special dietary requirements at least 7 days prior to the event.
   4. All of our products are likely to contain nut derivatives and other allergic reaction causing products. We therefore accept no responsibility for any and all allergic reactions how so ever caused. It is the booking person or persons sole responsibility to check with all persons, guests, employed or connected persons, all of their respective allergies and make appropriate alternative arrangements. Booking persons must hold the company, the club and the connected persons Harmless and Indemnified against all of their acts and omissions.
5. Contact Details Email: boxoffice@maldonstadium.com
   Tel: 01621 983150
   Box Office Events
   JobServe Community Stadium
   United Way, Colchester
   Essex CO4 5UP

Part B

1. Additional Terms and Conditions applying to ticket purchases from our Box Office website
   1. The price of tickets will be quoted on our website.
   2. Tickets sent by standard will include an additional postage fee which will be specified when you make your booking.
   3. Prices include VAT but exclude postage fees and where applicable booking fees based on the credit card you use to make payment.
   4. Payment for tickets online must be by credit or debit card. We accepted most major credit cards except American Express.
   5. When booking your tickets on our website you will be given the choice to print your tickets at home or have them sent to you by standard mail. If you purchase your tickets 3 working days prior to the date of the event the standard mail option will not be available.
   6. You will be required to accept our Ticket Sales Terms and Conditions at the time of making your booking.
   7. Once you have accepted our Terms and Conditions and placed your order you will receive a confirmation of your booking which is your proof of purchase.
   8. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting information on our website.

Terms of Website Use

This legal notice applies to the entire contents of this website (owned and operated by Colchester United Hospitality Ltd) under the domain name https://maldonstadium.com and https://boxoffice.maldonstadium.com ("Website") and to any correspondence by email between us and you. References to "we", "us" and "our" in this Terms of Website Use are references to Colchester United Hospitality Ltd.

Please read these terms carefully before using this website. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this website.

1. General
   1. You acknowledge that the Internet or Colchester United Hospitality Ltd systems, services and equipment may from time to time be inoperative in full or in part as a consequence of but not limited to, mechanical breakdown, maintenance, hardware or software upgrades, any communication connectivity problems or any other factors beyond the control of Colchester United Hospitality Ltd. and you acknowledge we will not be held liable for any failure or inability to provide continuous, error free, uninterrupted services under these or any other circumstances.
   2. You will be able to access some areas of this Website without registering your details with us. Certain areas of this Website are only available to you if you register.
   3. By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.
   4. Colchester United Hospitality Ltd. may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website.
2. Membership Condition
   1. The Website services are not available to, and may not be used by, persons who are temporarily or indefinitely suspended Website members. If you are under 18 years old, you can use this service only in conjunction with the supervision of a parent or guardian. If you are an employee or agent of a business entity, you represent that you have the authority to bind that entity to this Agreement.
3. Registration
   1. You must choose a password on completion of registration. You shall be responsible for all actions taken under that password and shall only access the Website using your own password. You should not disclose your password to any other person.
4. Changes
   1. Colchester United Hospitality Ltd. may make changes in or withdraw any of the services described in this Website and at any time without notice.
   2. Colchester United Hospitality Ltd. reserves the right to change these terms and conditions of use by changing them on this Website.
5. Information and emails you send us or submit
   1. You agree that information you send to us is accurate. You are prohibited from transmitting to or from this Website any material that is libellous, obscene, indecent, seditious, pornographic, menacing, threatening, offensive, abusive, liable to incite racial hatred, discriminatory, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, which may cause annoyance or inconvenience, fraudulent, which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, or otherwise be contrary to the law of or infringes the rights of any third party, in the United Kingdom or any other country in the world; which is harmful to software or hardware (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or for which you have not obtained all necessary licenses and/or approvals.
   2. You may not misuse the Website (including, without limitation) by hacking or committing fraud.
   3. Colchester United Hospitality Ltd. will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone misusing the Website or otherwise purporting to violate the law in contravention of paragraphs 11.1 or 11.2.
   4. If you breach any of the terms contained in paragraphs 11.1 and 11.2 Colchester United Hospitality Ltd. will terminate the services provided by this Website.
6. Links
   1. Colchester United Hospitality Ltd. does not make any representation as to the security, quality or propriety of any website which may be accessed through this Website. Linked websites accessed through this Website are independent websites over which Colchester United Hospitality Ltd. does not exercise any control, whether financial, editorial or any other kind and are not in any way endorsed by us.
   2. Accordingly Colchester United Hospitality Ltd. has no responsibility or liability to you in respect of any products or services purchased or obtained by you from any such linked website nor in respect of the use of any personally identifying information by any such linked website or its owner. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
   3. You shall not link to this Website without the express written permission of Colchester United Hospitality Ltd.
   4. If you have been granted such permission to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
      1. you do not remove, distort or otherwise alter the size or appearance of the "Maldon Stadium Box Office" logo;
      2. you do not create a frame or any other browser or border environment around this Website;
      3. you do not in any way imply that Colchester United Hospitality Ltd. is endorsing any products or services other than its own;
      4. you do not misrepresent your relationship with Colchester United Hospitality Ltd. nor present any other false information about us.
7. Copyright
   1. This Website contains copyright material, trade names and other proprietary information, including but not limited to, design, text, software and graphics. The contents of this Website are protected by copyright and other intellectual property laws. Colchester United Hospitality Ltd., or its licensors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not copy, modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the contents of this Website, in whole or in part, except as provided below.
   2. You may download information from this Website for your own personal use only. Except as otherwise expressly permitted under copyright law, no copyright, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.
   3. If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
8. Viruses etc.
   1. Colchester United Hospitality Ltd. will not be liable to you or to any third party for any direct, indirect, consequential, special or other damage resulting from the transmission from this Website of viruses, worms, Trojan horses or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a program or any data howsoever stored whether saved on a computer system or otherwise.
9. Trade Names
   1. "Maldon Stadium Box Office" and the logos on this site are trademarks of Colchester United Hospitality Ltd. You may not use these trademarks without Colchester United Hospitality Ltd. express written consent.
10. How Colchester United protects and uses information which Colchester United holds about you
    1. The Internet is not a secure medium. However, Colchester United Hospitality Ltd. will use commercially reasonable efforts to keep the personal information it receives about you. Colchester United Hospitality Ltd. uses your information in accordance with its Privacy Policy.
11. Losses resulting from unauthorised access to your data
    1. You accept the risk that data transmitted electronically via this Website or otherwise may be intercepted before reaching its intended destination or accessed by unauthorised third parties and may be exploited unlawfully by such third parties. Colchester United Hospitality Ltd. does not assume responsibility for guarding against the acts of such third parties and shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties' interception of or access to data of whatever nature.
12. Liability
    1. Colchester United Hospitality Ltd. excludes all liability it may have to you to the fullest extent permitted by law (and whether such liability arises in contract, tort or otherwise) as a result of your use of this Website.
    2. Nothing in these terms and conditions shall exclude Colchester United Hospitality Ltd. liability for death or personal injury due to its negligence or for fraudulent misrepresentation.
    3. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data you assume all costs thereof.
13. Disclaimer
    1. While Colchester United Hospitality Ltd. endeavours to ensure that the information on this Website is correct, Colchester United Hospitality Ltd. does not warrant the accuracy and completeness of the material on this Website. Colchester United Hospitality Ltd. may make changes to the material on this Website at any time without notice.
14. Governing Law
    1. If not actually the case, the contract under which you use this website shall be deemed to have been made in England and the construction, validity and performance of these terms and conditions of use shall be governed in all respects by English law and the English courts shall have non-exclusive jurisdiction in respect of any dispute between you and Colchester United Hospitality Ltd. concerning your use of this website.